Frequently asked questions

In this section we have put together a list of the most popular questions and their answers. If your question is one that is not covered in this F.A.Q., then please do not hesitate to contacts us. In order to satisfy all requests and answer all questions, our team works every day and does its best to provide the highest possible level of support service.

Account Questions
DO YOU ACCEPT CLIENTS FROM ALL COUNTRIES?
Yes. starkcoins.bid works with clients from across the globe! Our investors hail from the U.S., across Europe, Asia, Australia and beyond. As long as we have clients who need our help, we're happy to assist by delivering profitable Forex investment solutions.

How do I change my password?
Go to your personal account and click on the Edit Account section.

What if I forgot my password?
Click "Forgot password?" link, enter your login name and e-mail and your login data will be sent to your e-mail address.

How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script, also we are using a few of online security certificates, you are able to see most of them in our main page. Our website is located on a dedicated server.

Can I create more than one personal account?
You can create ONLY ONE account. In case of violation, all your accounts will be blocked without any recovery.

How can I change my personal information in my account?
Log into the account and click "Edit Account" to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered. However, you may not modify your e-mail and e-wallet because this function is disabled for security reasons .


Investment Questions
Which e-currencies do you accept?
For your convenience, we accept:
-Bitcoin
-PerfectMoney
-Payeer
-AdvCash
How long does it take for my deposit to be added to my account?
Your account will be updated as soon as you send a payment. For Bitcoin deposits it will be added automatically after getting 3 confirmation.

Can I deposit directly from my account balance?
Yes! To make a deposit from your account balance, simply log into your account and click "Make Deposit" and select "Deposit" from "Account Balance" button.

No money has been credited to my wallet. What can I do?
You should immediately contact our customer support at support@starkcoins.bid

What is the minimum/maximum amount allowed to deposit?
Currently we have an introductory low deposit minimum amount of $20 and going up to $1000 which is the maximum allowed for a single deposit and depends on your investment plan.


Withdrawal Questions
What is the minimum and maximum amount that can be withdrawn?
The minimum withdrawal amount is only $0.10 and the maximum amount is not limited.

After I make a withdrawal request, when will I receive the funds?
Withdrawals are processed manually up to 24 hours or faster.

Do you process withdrawal requests on weekends?
Yes, we process withdrawal requests 7 days a week.

How can I make a withdrawal from my account?
Login to your account using your username and password and choose "Withdrawal" from the member menu. There you can choose to which payment provider you would like to withdraw your funds.

Do you have a withdrawal fee?
No, there are no withdrawal fees.


Affiliate Program Questions
How do you know that a new investor was introduced by me?
The referral system works during registration and is fully automatic. When an investor signs up via your referral link, the system will treat this investor as your referral.

How will I receive my referral commission?
The commission for referral is immediately added to your account balance. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used Perfect Money to deposit, then you may only withdraw your referral bonus in Perfect Money.

Where can I get my referral links and your banners?
You can find referral link in your main account menu or in Your Referrals section. Graphic materials you can find in section Affiliate Banners section.

How will I receive my referral commission?
he referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn to the e-currency which your referral used to make their deposit, for example, if your referral used Bitcoin to open deposit, then you may only withdraw your referral bonus to Bitcoin.



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